Returns can be made within 30 days of purchase.
30-Day Money Back Guarantee
We offer a 30-day money-back guarantee on all Essens perfumes and beauty products. If you are not completely satisfied with your purchase, you may return the product for a refund. This guarantee applies even if the product has been opened and tested.
Conditions for 30-Day Returns:
- Products must be returned within 30 days of purchase.
- Hygiene Considerations: While we accept returns on opened and tested products, we kindly ask that you ensure the product is returned in a reasonably clean and sanitary condition. We reserve the right to refuse a return if the product is returned in an unsanitary state. This is to protect the health and safety of our staff and other customers.
- Products purchased as part of a set must be returned as a complete set.
- This guarantee does not apply to products bought within a promotion (unless the promotion specifically states otherwise).
- This guarantee does not apply to Essens Keto products.
How to Make a 30-Day Return:
- Contact our customer service team at louise@essensperfumes.co.uk to initiate the return process.
- Include a copy of your invoice and a cover letter stating the reason for the return.
- Return the product to the address stated below. Cash on delivery parcels will not be accepted.
Refunds:
- Upon receipt and inspection of the returned product. The corresponding financial value of the returned product will be paid via bank transfer, or returned to your credit card, depending on your original payment method.
- Shipping costs will not be reimbursed.
Defective & Damaged Goods:
Claims for defective or damaged goods must be made within 30 days
How to Make a Warranty Claim:
- Contact our customer service team at louise@essensperfumes.co.uk to initiate the claim process.
- Include a copy of your invoice and a cover letter with a short, clear description of the defect.
- Return the product to the address stated below. Cash on delivery parcels will not be accepted.
Warranty Claim Process:
- Claims are handled promptly, with a legal deadline of 30 calendar days for settlement.
- You will be informed of the claim result in writing, usually by email.
- If the claim is accepted, you are entitled to a refund of the costs associated with the claim.
Incomplete Parcels
If your parcel is missing products listed on the invoice, please contact us immediately (within 5 days of receipt) at louise@essensperfumes.co.uk with the following information:
- A short, clear description of the missing products.
- The actual weight of the parcel.
- Photo documentation of the entire package.
- A copy of the invoice.
We will investigate the issue and take appropriate action.
Contact Information for Returns and Claims:
Essens Perfumes & Beauty, 19 Ruskin Ave, Denton, Manchester M34 2FE Email: louise@essensperfumes.co.uk
Important Note: This return policy is in accordance with UK consumer law and does not affect your statutory rights. We reserve the right to refuse a return in cases of obvious or repeated abuse, misuse, or suspected fraudulent behaviour.